Friday, July 23, 2010

BOGO Bad experiences!

Wow.  Tonight we decided to go out to dinner as a family.  Should be great, right?  Well, if the places you selected were Legends or Granite City Brewery your evening may be doomed.
Let's start with Legends... we did.  We had purchased a $25 gift certificate from Restaurant.com to go here.  They no longer honor these gift certificates.  So, we wasted time and money and left.
Next stop, Granite City Brewery.  After having told the kids we were going all out tonight we felt we should find a replacement "new" restaurant to try.  I pulled out my trusty Bucky Book and found Granite City.  We were seated relatively quickly, which was a pleasant surprise on a Friday evening.  This should have been our first clue.  The menu looked good and we ordered two bacon cheese burgers, the happy hour special of pretzels and Dan ordered a beer.  We had every intention of purchasing dessert, but by the time we got that far, we just wanted out.
The burgers were a drop and run.  Quite literally, she delivered them and left.  No "did you need anything else?" or even extra plates, hello, we have 3 kiddos with us!  Oh, and no ketchup.  Seriously, what kind of place serves a burger and fries without ketchup.  Then we discovered that our burgers were baconless to boot.  But our waitress?  Gone, gone, gone.  Eventually, the pretzels came out with frigid cheese sauce (a new waitress this time, who advised us to be careful as the cheese sauce tends to be warm).  Funny.   Still not a chance to request ketchup, plates or bacon.  Finally, by the time our burgers and fries were cooling, she returned.  Only about a 5 minute wait for plates, but the ketchup was forgotten.  We asked again.  This time took longer, but she finally returned with bacon and a small dish of ketchup.  Again, really???  Two huge burgers and plates of fries.  Whatever, we just wanted to finish up and go at this point.  We did not see her again until we were nearly finished when she finally came back to check on us (drinks desperately needed attention... I am preggos after all.)
Then the check.  Really, what else could go wrong at this point?  Incorrect pricing, that's what.  But, she disappeared, so we had to wait again.  At this point our kids were getting  a little stir crazy and Char was asking why we didn't just go to the Outback Steakhouse (good question, kid!).  She returned, was annoyed at having to fix the bill and was gone again.  When we finally were able to leave, we had to chuckle at the poor souls waiting for a table.  We would have gladly given ours up.  So so food + horrible inaccurate service = never again.
Buyer Beware.

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